Sultan aside, after you sign the contract at the dealer and hand over the deposit, your Phantom or Ghost actually will start to be hand assembled at the Goodwood Leicestershire UK factory usually within 72 hours of signing the contract. While robotic welds have vastly improved quality control over the years, most of the car is assembled by hand, particularly the interior. If the plant is not closed to visitors while simultaneously assembling top-secret cars for heads of state, they invite customers to the plant to witness assembly of their car and participate in the assembly process. If the customer is away and there are problems with any particular unit, a plant manager will call either the customer or the dealer right off the assembly line to let them know what the issues are to be resolved. I remember a plant manager once called a client of mine to tell her the color she picked for the car’s interior didn’t match the piping on the seats and to go back to the dealer to pick another color.
The plant keeps their customers fully informed of progress start to finish. When finished they like to keep the car at the plant for about a week for quality control to get the bugs out. If you opt to standard ship it overseas by boat (takes about 7-10 days to North America), the regional Rolls Royce Office in the country the dealer is located (i.e. Rolls Royce North America Woodcliff Lake, NJ) will keep it for another week to make sure Goodwood stomped all the bugs out. This is why Rolls Royce never warranties their cars at mileage 0 and why a new Rolls Royce always has a few dozen miles on it before an owner takes delivery--the warranty starts when they hand you the keys to the car. Bespoke cars are hand made which allows for more error, so test-driving is mandatory to ensure quality control. It is then the salesman's responsibility to ship your car from regional to the dealer.
|Once a car has completed assembly it stays at the UK plant for up to 10 days to constantly test track and tweak the car for quality control and then shipped to the regional office for further testing before delivery.|